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Self-service
Machine (SSM)
for Telecom sector

Instant Sim Issuance, Top-ups, Bill payments, and a lot more.  Panashi Telecom Self-Service Machine serves
as a “Total Telecom Convenience” for your customers.

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telecom self-service kiosk machine

Telecom Self-service Kiosk Solution

Built with best-in-class software and hardware, our kiosk is the one-stop solution for all your customers’ telecom needs. From sim card issuance to e-wallet services, top-up recharges, sim-swap, eKYC and Customer Verification, Account management services, etc. everything can be done with just one Telecom Self-Service.

Our Telecom self-service machines are highly customizable. We perform a detailed branch assessment after the initial consultation.

Using these insights, we recommend the most feasible kiosk design that aligns with your current requirements and that supports future expansion plans. Our telecom kiosk customization offerings include thru-wall telecom kiosks (for exterior customer access with secure interior maintenance access), rugged outdoor self-service machines (SSMs) built to withstand harsh environments, and indoor telecom kiosks designed to enhance aesthetics and brand presence.

Features

High Security with Full Reporting System

Advanced security protocols which includes end-to-end encryption, secure HTTPS communication, regular VAPT (Vulnerability Assessment and Penetration Testing), and robust user authentication mechanisms protect our kiosk system from external threats. The reporting system facilitates transparency and real-time tracking of vital kiosk parameters.

Multi-Payment Channels

Customers can make their payments in multiple modes like cash, card, contactless, or via e-wallets.

Intuitive User Interface

Even a layman with basic tech knowledge can easily navigate through our intuitive kiosk interface.

Allows modification and upgrade

Our telecom kiosks are designed to accommodate the future plans and requirements of the telecom providers, which makes the kiosk system future-ready. This means your investment remains protected for several years.

Multi-language Options

Customer can choose their preferred language from a list of languages which improves Customer Experience. (change kiosk navigation - Customer Experience.)

Online Monitoring & Control System

Gather performance reports, diagnostic alerts through real-time monitoring.

Location Flexible Installation

Panashi Telecom SSMs can be easily deployed in both outdoor and indoor locations with sufficient footfall, be it metro stations, malls, retail environments etc. If needed, you may even relocate the machine to more profitable or high-traffic areas.

Aesthetic & Easy to Maintain Design

Our kiosk enclosures are aesthetically designed, strong, sturdy, and durable, made of weather-resistant material. They improve your brand presence, and are easy to clean and maintain, for years to come.

Panashi Telecom SSM functions

Here are the key functions of our SSMs.

Instant Sim Card Issuance & Replacement

Allows Instant SIM card issuance and replacement of lost/damaged cards upon automated customer verification.

Bill Payment & Bill Plan Management

Automated bill payments and plan upgrades without visiting the physical store.

Voice, Data & International Top-up

Customers can instantly recharge Voice minutes, data, and International call credits upon payment.

Credit Transfers

Allows balance transfers between users, which adds to customer convenience.

eKYC Processing

Perform secure customer identity verification through fully-automated eKYC.

Gift Voucher Issuance

Purchase or redeem gift vouchers via the telecom kiosk machine.

telecom self-service machine

How customers benefit from our Telecom Self-service kiosks?

Fast and efficient service

Avoid the long lines, perform SIM activations, voice & data top-ups and other payments in few minutes.

Personalised recommendations

If integrated with Business Intelligence Tools, your telecom kiosk machine would be equipped to offer personalised recommendations to your customers. Of course, based on their previous purchases and preferences.

Instant issue resolution

Customers can instantly get in touch with a live agent, if needed, and have their issues resolved via video conferencing.

User-friendly interface

Highly intuitive and multilingual touchscreen instills confidence in the customers, and empowers them.

Video conferencing-assisted Customer on-boarding

During KYC and onboarding process, if needed, the customer can seek the assistance from a live agent via video conferencing. This puts the customer at ease, avoid confusions, and delays.

Contactless, paperless experience

Your customers enjoy hygienic, paperless kiosk interactions with digital receipts, and minimum human interactions.

24/7 service availability

Customers can access services 24/7, even outside the usual business hours.

Improved accessibility

If deployed at all strategic, high footfall regions, your customers can access most of the telecom services via the telecom self-service machine, avoiding physical branch visits.

Respects customer privacy

Customers can perform sensitive tasks like eKYC updates, biometric verification etc. on their own, without external assistance. They appreciate the privacy and consistency in kiosk interactions.

Telecom providers gain significant benefits as well.

Reduced overheads

Carry out services through Telecom SSMs without relying on the traditional brick and mortar branches.

Faster and efficient customer on-boarding

Faster KYC, customer on-boarding and account creation with video chat support.

Improved customer reach

Our telecom self-service kiosks can be deployed almost anywhere with minimum space requirements and investments compared to a physical branch.

Real-time monitoring

Service providers can monitor kiosk performance real-time, provide software updates, and track usage from a remote location.

Ideal for underserved and rural regions

Perfectly suitable to meet the telecom requirements of the underserved and rural areas.

Scalable solutions

Our telecom kiosk solutions are scalable which aids in business expansion.

Improved sales

Improved sales through faster and efficient services, enhanced business reach, personalised recommendations, and 24/7 operations.

Reduced churn rates

Efficient service delivery, personalised recommendations, loyalty programs instill trust in customers, and they stay.

Branding benefits

The sleek design aesthetics of the kiosk machine, combined with unique branding, give a touch of sophistication and bolster a tech-forward image.

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Frequently
Asked Questions

The Self-Service Telecom Kiosk (SSM) is an automated machine that provides services to its customers 24/7 with very low investment and minimal operational costs. By installing a telecom kiosk, telecom companies can attract more customers and thus generate more revenue. Self-Service Machines (SSMs) are much easier and more convenient to use, so more customers are inclined to use them, which is beneficial for telecom operators.

The Telecom Self-Service Machine (SSMs) provides a range of services, which include issuing and replacing SIM cards, managing bill payments and plans, facilitating voice and data top-ups both domestically and internationally, activating or terminating lines, transferring credit, processing KYC (Know Your Customer), issuing gift vouchers, and redeeming reward points, among other functionalities.

The Telecom Self-Service Kiosk simplifies and expedites various telecom services such as issuing and replacing SIM cards, managing bill payments and plans, and facilitating credit transfers, among others. These Self-Service Machines (SSMs) offer a fast and convenient way to access all telecom services. Customers of the telecom operator can easily locate these kiosks nearby, making it effortless to utilize these machines. Consequently, this convenience fosters strong customer loyalty towards the telecom company.

Certainly! Panashi telecommunication kiosk can perform both the issuance and replacement of SIM Cards Instantly.

Of course! Businesses often seek customized solutions to ensure that kiosks reflect their branding and meet unique operational needs. From branding aspects such as company logos, colors, and other industry-specific requirements, we work with our clients to ensure that the telecom self-service machines effortlessly merge with their brand without compromising service requirements.

Security is a top priority for businesses, especially when dealing with sensitive customer information and financial transactions. To ensure data and transaction security, we employ end-to-end encryption protocols, strict user authentication norms, and strong firewall protection to ward off unsolicited access.

Our tamper-resistant SSM kiosk enclosure and real-time monitoring capabilities help to quickly identify and address possible threats.

We provide comprehensive support and maintenance services to our clients. Our technical support team provides remote monitoring assistance, troubleshooting, and regular maintenance to ensure reliability and uptime of the SSMs. You may get in touch with our technical team 24/7 via phone, email, or online chat.

Integration is crucial for seamless operations. We provide flexible integration options through APIs to guarantee compatibility with your existing infrastructure like CRMs or billing platforms. Our integration team works closely with your IT department to precisely tailor and set up the integration to meet your unique needs.

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Panashi is a truly unique self-service company, dedicated to revolutionizing the way businesses and individuals interact with self-service kiosks and other kiosk machines. With a strong commitment to innovation, we aim to transform everyday experiences through cutting-edge self-service solutions.

Useful Links

Kiosk Solutions

Contact us

United Arab Emirates

  • Office 122, Technohub 2, Dubai Silicon Oasis, Dubai, United Arab Emirates
  • Info@panashi.ae
  • (+971) 56 244 9991

India

  • Office 6B, Noel Focus, Kakkanad Kochi - 682037, Kerala, India
  • Info@panashi.ae
  • (+91) 98 95 476117

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