Smart
Governance,
Self-Service Style

Up to 40% reduction in citizen wait time through ADA-compliant solutions

e-government self-service kiosk machine

Government Kiosk Solutions

The Panashi e-Government Kiosk offers a comprehensive solution, facilitating the seamless delivery of government services online.

These e-services not only enhance the relationship between citizens and public sector entities but also ensure faster, more efficient service delivery that is available round the clock.

Panashi’s government kiosk solutions are loaded with citizen-centric features like document scanning, identity verification, multilingual interface, payment processing etc. to streamline day-to-day government services, and improve citizen convenience.

Police department

Payment of fines, Payment of criminal orders, track application status, submit an inquiry, inquire about financial case and travel ban circulars, report criminal complaints, submit Lost and Found items, request for certificates and permits, pay traffic fines, access traffic accident reports, report a vehicle or driver etc.

Court services

The citizens can file a general compliant, file an objection, submit inquiries, perform Deed Attestation, request for review or reconsideration of the judgement, issue “To whom it may Concern Certificate”, perform appeals etc.

Land department

The citizens can access services related to Title Deed like Title deed Issuance and modification, Title transfer Inheritance, register or renew Ejari contract, cancel Tenancy contract, apply for a Real Estate Activity License, request for a detailed Property report, etc.

Muncipality department

The services include adjusting housing fees, pet adoption, applying for a planning permit, applying for temporary Electricity supply for Construction, Appling for food-related establishments, approval for advertising content, approval for new building, and many more.

Postal services

The services include renting or renewing P. O Box services, issuing or renewing Postal Activity License, tracking shipment, etc.

Traffic services

The services include applying for new vehicle registration, changing vehicle ownership, applying for vehicle inspection, applying for driver experience certificate, pay vehicle fines, applying for a new driving license, applying for an International driving license, etc.

Education and social services

The services include requesting for student transfers, Application for Student registration and admission to a public school, Application for Registration in Home Study, Social welfare application, Marriage Grant application, applying for a Fundraising permit, etc.

Civil and Vital Records

Applying for a Health Card, issuing birth/death certificate, applying for medical fitness for Residency, Re-issue a lost birth certificate, applying for pre-marital screening or counselling, request a medical report, etc.

Identity and Immigration services

Residency-related services like accessing Residency visa, Golden Residency, Green Residency, Residency visa renewal and cancellation, issuance of new passport, Issuance of a family book service, issuance of Entry and Exit permits, Issuance of New Identity card, etc.

Featuring Panashi’s E-government Solution

Panashi’s e-government solutions contribute meaningfully to the worldwide digital governance initiatives put forward by governments across continents.

Our solution focusses on enabling a citizen-centric, unified approach.

Countries like New Zealand, Denmark, Japan, UK and United Arab Emirates, have demonstrated how well-thought-out and implemented e-government solutions can enhance service delivery, efficiency and transparency in the government sector.

Of course, we draw much inspiration from these global benchmarks to deliver a secure, scalable and omnichannel e-Government platform.

Whether it’s an emerging or digitally mature government or local body, all government entities can make use of Panahsi’s e-government solutions to improve service delivery.

Panashi provides service and technology solutions to both Local and State government bodies.

We integrate various departmental services into an omnichannel platform, allowing citizens to access multiple government services, effortlessly.

Our holistic, omnichannel e-government solution powered by Smart AI facilitates consistent interactions via multiple channels like WhatsApp, mobile app. Website, and kiosk machines.

Panashi’s comprehensive government solutions enhance citizen engagement, facilitates 24/7 access to government services, giving citizens a sense of empowerment and satisfaction.

AI chatbot-assisted conversational interactions guide citizens through every stage, offering real-time support and instant, accurate replies to citizen queries.

government self-service kiosk machine

“Deliver government services Easy, secure and fast
by utilizing smart digital technologies.”

Features of Panashi E-Government Kiosk

Unified Digital Government experience

Integrating diverse services from multiple government departments into a single platform. These services include issuing certificates and permits, paying traffic fines, offering court services, land department services like Title Deed mofification, offering Postal department services like P.O box issuance etc.

Instant ID card issuance

Citizens can easily apply for, renew, and instantly issue ID cards via the e-Government Kiosk.

Bill payment

Facilitates 24/7, hassle-free bill payments for multiple government departments like utility bills, tax, traffic fines etc.

Convenient payment modes

Citizens can pay for a plethora of government services via multiple payment modes like cash, card, contactless, cashless, and via e-wallets.

Multi-language support

The users can choose the preferred language from a list of languages for kiosk navigation.

Biometric authentication for added security

Our kiosks make use of the advanced fingerprint scanning or facial recognition for user authentication.

Digital signature pad

Allows citizens digitally sign government documents or consent forms.

Accessibility feature

Panashi citizen service kiosks are equipped with accessibility-friendly features like screen readers, tactile keypads, braille keyboards, screen magnification software etc.

Benefits of Panashi e-Government Kiosks

Reduced administrative expenses

Governments can bring down the number of human personnel involved in the administrative process, thereby reducing the overheads.

Reduced paperwork

Public service Kiosks digitize processes that were traditionally paper-based leading to reduced paperwork, streamlined operations, and improved environmental sustainability.

Fast and efficient service delivery

Citizens can quickly complete transactions, submit forms, pay bills, and access a plethora of information at their pace without having to wait in the long lines.

Improved data accuracy

With citizens directly inputting information into government kiosks, the chances of errors or misinterpretations during data entry are minimized.

Improved citizen satisfaction

24/7 operations, efficient service delivery and secure transactions instill confidence and trust in citizens.

Responsible citizen

Citizens who are well-informed about their rights & duties, services, and policies offered by the government become responsible citizens.

24/7 availability

The self-service kiosk for governments work 24/7 even after the normal business hours, which improves citizen convenience.

End-to-end encryption

the personal, biometric, and financial information transmitted between the kiosk and government servers are protected using strict protocols.

Frequently
Asked Questions

Government kiosks offer a wide range of inclusive services from one government department or multiple departments, including police, health, utilities, transport, education, etc.

Court services, such as accessing case information, paying fees, printing and scanning documents, and more, can be provided through e-government kiosks

Absolutely! Through a government kiosk, users can conveniently renew their driving license in real-time, as well as access various traffic services such as vehicle registration and renewal, fine payment, updating contact information, transferring ownership, obtaining a No Objection Certificate (NOC), topping up transportation cards, and more.

Absolutely! Each country has its unique data policies, laws, regulations, and enforcement mechanisms in place. Generally, these laws govern the storage and usage of data, whether it belongs to individuals or organizations. Governments typically take extensive measures to ensure the security of citizen data, employing various safeguards to prevent any unauthorized access or leaks. To provide services to the public, E-Government kiosks utilize secure APIs that have been meticulously designed with robust security measures. As a result, customers can have complete confidence in the security of their data stored within the government kiosk. The data is highly protected and will not be shared with any third party without explicit consent from either the government or the user.

Certainly! The E-government kiosk serves as a comprehensive and convenient platform, providing a wide range of essential government services in a faster and more accessible manner. It serves as a one-stop destination where users can conveniently access various government services at any time, thereby saving valuable time for the users.

Our kiosks are highly customisable in terms of both hardware and software aspects! Due to the great degree of customisation available with our government kiosks, you can easily match the specific needs and preferences of your organization with the UI, services provided, and branding.

Of course! We provide training for your employees so they can operate and maintain the kiosks with confidence.

Indeed, our kiosks are designed to manage large amounts of transactions quickly and reliably, guaranteeing effective service even during busy periods.

Of course! Our government kiosks are made to work flawlessly with a wide range of government systems, guaranteeing compatibility with your current infrastructure and facilitating smooth data flow.

Indeed. Our government kiosks provide citizens with an easy and quick way to pay fees, penalties, or taxes since they are designed to securely process payments for a wide range of government services.

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