Video
Conferencing
Solution

24/7, Reliable and uninterrupted video interactions

Video Conferencing Solution

Whether you are a government organisation or a customer-centric service provider or just a growing business with plenty of customer interactions, seamless communication is the KEY to SUCCESS and CUSTOMER SATISFACTION.

Panashi’s Video Conferencing Module transforms an ordinary self-service kiosk into a real-time, 24/7 interactive customer service platform.

Our feature-rich video conferencing module bridges the gap between automation and human intervention, thereby, helping businesses offer a more personalized, real-time support to their customers.

Your customers can interact with a backend agent through a video call, and engage in seamless video interactions – just with a simple tap on the kiosk screen.

Our video calling solution is the right pick to empower your customers, make them feel heard, cared for, and valued – while respecting their time.

You may implement Panashi video calling solutions in diverse environments like banking, government, healthcare, airport, and more.

Our dedicated solutions offer your customers INSTANT ACCESS to expert assistance.

Features of Panashi Video Conferencing Solution

High-resolution video and top-notch audio

The video conferencing module is equipped with a high resolution camera and noise cancellation microphone that ensures seamless face-to-face, real-time, lag-free interactions.

End-to-end encryption

The video interactions are end-to-end encrypted, and hence, sensitive and confidential data are protected.

Back-end system integration

Agents can easily retrieve user’s previous call details (if any), in real time, which speeds up issue resolution. By analyzing the previous interactions, the agent may deliver more personalized support and assistance to the user.

Agent-assisted issue resolution

Customers can instantly connect with a trained agent through a high-quality video call for real-time assistance, helping resolve queries at the earliest.

Video call Recording

Record each and every session for compliance, training and future references. You may later store the video sessions on cloud-based storage.

Document sharing & verification

The users can upload or share documents or IDs in real-time for agent verification.

Achieve 2X Improved Customer Satisfaction

Benefits of Video Calling Solution

1) Improved customer service

Instant support

Faster issue resolution through real-time, instant support.

Reduce Turnaround Time

Faster request processing results in reduced Turnaround Time (TAT). (TAT – Time taken to complete a process)

Real-time customer verification

Agents may perform real-time, on-the-spot customer verifications and speed-up customer on-boarding process.

Call routing

Call-routing capability based on the location of the kiosk machine, agent availability or preferred language.

Convenient Audio or Video interactions

The customer may either select audio/video interaction or both, based on their preferences. Customers can also make use of the headphone jack facility, if they wish to have a more personal conversation.

Personalised interactions

Face-to-face interactions through video calls build trust, empathy and stronger customer relationships.

2) Enhanced customer satisfaction

Reduced waiting time and congestion

The customers need not have to wait in the physical branches. This reduces in-branch foot-traffic, and thus congestion.

Faster issue resolution, reliable service

Faster issue resolution, improved response time, efficient onboarding and personalised interactions result in improved customer satisfaction.

Better customer loyalty

When customers receive reliable and exceptional support, they become your loyal customers.

3) Improved operational efficiency

Extended operational time

Self-service kiosks equipped with video conferencing facility can operate after the regular work hours.

Reduces in-person staffing requirements

Businesses can handle customer queries and requests with fewer number of on-site employees, thus helping to reduce their numbers. Remote agents can serve several locations or branches from a centralized location, reducing the administrative and staffing overheads.

Improved First Contact Resolution Rate

The face-to-face, video call-assisted support and assistance resolves customer queries much faster, with greater accuracy. This reduces repeat calls, follow-up calls, instances of escalation etc.

4) A human touch

Businesses can bring a human touch, added support and empathy into services where they are most needed. For example: a banking customer may have to talk to a banking representative to clear any complex queries regarding banking products, loan amounts, etc. Customers can easily connect with human agents, whenever they need to. This instills confidence and trust among customers.

Video Conferencing – Industry Applications

Banking and Financial Institutions

Allows remote banking facility for complex tasks like KYC verification, application of loans, investment-related queries etc.

Government sector

Facilitates communication between citizens and government officials via video conferencing. Government agencies and institutions may streamline various day-to-day tasks like ID/user verification, document verification, public enquiry etc.

Healthcare institutions

Allow patients consult with doctors, medical professionals without visiting hospitals, or implement smart telemedicine hubs.

Remittance industry

Customers can clarify doubts regarding exchange rates, remittance amounts etc. real-time, with a remote agent.

HR/ Corporate sector

The HR personnel can connect with employees or take interview of candidates, and engage in meetings through video conferencing.

Telecom industry

Guide telecom customers through complex telecom transactions, bill-related clarifications, remotely.

Airports

Offer 24/7 real-time assistance to passengers, which includes wayfinding support, check-in support, etc.

Learn what our Clients have to say

Tadbeer (LifePlus) Self-service Kiosk

Learn how the Panashi video conferencing module integrated into a self-service kiosk machine improved the service efficiency of Life Plus Tadbeer Center in the UAE.

Learn more

Wahda Bank - Digital Banking Kiosk

Wahda Bank in Libya employed our Video Calling solution for their Smart Bank Branch initiative, and improved banking efficiency.

Learn more

Frequently
Asked Questions

Which industries makes use of a video conferencing solution?

Video conferencing solutions are widely used in banking, telecom, insurance, government, healthcare and corporate sectors. These solutions are essential for services that require individual attention and visual interaction without the need for physical intervention.

What are the hardware components included in the video conferencing module?

A typical video conferencing module is equipped with a high-resolution camera, microphone, and speaker. Biometric scanner, document reader and printing device can be integrated as add-on options.

Is video calling completely secure?

Of course. All video calls are end-to-end encrypted using industry-standard protocols to protect users from malicious attacks and data thefts.

Can we integrate your video conferencing module into our existing backend systems?

Yes, definitely. Panashi video conferencing module is API-friendly, and hence, can be easily integrated with your existing systems. No worries!

Do you require high-speed internet connection for video calling?

Yes. You require a stable and high-speed internet connection for video calling so that its quality is not compromised. We suggest 2 Mbps upload and download speed for a reasonable video quality.

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