Smart Self-Service Kiosks in Mauritius
In the Indian Ocean, Mauritius is a small island located to the east of Africa and Madagascar. The island may be small, but its appetite for digital transformation is huge.
Mauritius has successfully positioned itself as a digitally maturing economy over the past decade. The country has clearly set its goals across multiple sectors, including financial services, tourism, government digitalization, and smart city development. The high internet penetration rate of 79.52%, high mobile adoption, and government’s digital transformation initiatives have positively influenced the implementation of these goals.
In a country where citizen services and tourist transactions have a high footfall, self-service kiosk machines definitely have a key role to play.
Panashi is a self-service kiosk provider that designs and integrates self-service kiosks for Mauritius service sector. Our interactive kiosk terminals simplify day-to-day operations and enhance overall citizen/tourist experience.
Read on to understand more on the digital transformation journey of Mauritius and benefits kiosks can offer.
Mauritius Digital Transformation (2025 – 2029)
The Ministry of Information Technology, Communication and Innovation has published the blueprint for Mauritius digital transformation.Â
 The blueprint is designed on 4 key pillars, and they are:
Pillar 1 – Delivering fast and efficient e-government models via a unified platform.
Pillar 2 – Empowering citizens through digital inclusion.
Pillar 3 – Improving startup ecosystem, entrepreneurship, enabling public-private-people partnerships and innovation.
Pillar 4 – Sustainable digital infrastructure and planet-friendly digital practices. Â
The pillars are supported by 5 key Enablers that are instrumental in the implementation of the digital transformation.
And they are
- Digital public infrastructure
- Legal and regulatory reform
- Institutional governance
- Cyber resilience & Trust
- AI and Data Governance
Travel and Tourism Industry (Hospitality)
The Republic of Mauritius official report claims that 1,436,250 tourists had arrived in the island in 2025 compared to the previous year arrival number of 1,382,177. This marked a 3.9% increase, which is a significant value as in the case of Mauritius.
The Travel and Tourism industry of Mauritius can leverage self-service kiosk solutions to the fullest potential. Here is how.
1) Kiosk machines to manage hotel check-in and checkout
According to the official CEIC Data, as of 2024, the number of hotels in Mauritius is 109.Â
Other than the officially registered hotels, travel websites like Expedia have listed hundreds of other stays and accommodation facilities in Mauritius.
Hotel check-in Kiosk
Human-intervened check-ins at early and late-night hours can be tricky. Of course, the availability of staff is a major concern here.
The conventional, human-intervened check-in process can be automated with the help of hotel check-in kiosk machines.
Hotel check-in kiosks can automate the visitor check-in and checkout tasks bypassing the reception-based, human-intervened check-in process.
As soon as the guest enters the hotel lobby, the individual can straightaway access the check-in kiosk machine. The guest then scans their ID, select the desired room or enters the booking confirmation details on the kiosk screen.
After confirmation, the hotel kiosk machine instantly issues the room card key.
At the time of checkout, after paying any additional dues or payments, the guest can conveniently drop the room card key in an integrated key drop facility.
The check-in/checkout process is as simple as that.
Benefits of kiosk-assisted, automated check-in
- Hassle-free early morning or late-night guest check-in without front office assistance.
- Improved guest satisfaction
- Reduced staffing needs reduces overheads.
- Personalised room suggestions based on previous check-in preferences.
- Biometric-assisted check-in for enhanced security and visitor convenience.
2) Self-service Kiosks as tourist Information portals
An information kiosk equipped with a large, intuitive touchscreen can help tourists access several relevant information about travel, food and accommodation. Some of the real-world applications are listed below.
- Local attractions – display local attractions, sightseeing destinations, must-visit locales, nearby hotels and restaurants, including booking feature.
- Transportation facilities – List information regarding available modes of transport, timings, and booking options.
- Local events and timings – Display timings of local events, programs, shows, etc.
- Navigation and wayfinding – offer navigation and wayfinding assistance to tourists at places of tourist importance like airports, parks, historical sites, museums etc.
Benefits
- Self-service Tourist Information portal – The self-service kiosk machine serves as a 24/7 tourist information portal, thereby reducing the need for staffed help-desks.
- Streamlines Information dissemination – deploying Information kiosks at all high footfall locations can reduce waiting time and congestion at tourist departments and agencies.
- Display legitimate, updated information – offer updated information to the tourists via the backend. The kiosk’s back-end admin can instantly update maps, promotions, timings, or event listings etc.
- Multilingual accessibility – Tourists of diverse nationalities can easily access the kiosk machine, and gather vital travel-related information with few taps on the kiosk screen. Advanced AI-powered kiosks facilitate Voice AI interactions that facilitate human-like conversations with tourists.
- Gather search-related insights – the service providers can gather valuable insights through most-searched information, time of search, peak-hour interactions etc.
- Helps in promotion – tour agents or program coordinators may promote 3rd party tour packages, local attractions, cab facility, airport transfer facility via the kiosk machine.
3) Ticketing Kiosk for events and attractions
A Ticketing kiosk machine can streamline the ticketing task, thereby automating the highly repetitive process of ticket dispensing.
The visitors can simply walk up to the kiosk machine, browse through the listed events/shows. Â Once the event is selected, they can select the type and number of tickets, and pay for the same via multiple payment modes.
Once the payment is completed, the kiosk instantly issues the ticket in either digital or print format.
Benefits
- Automated ticketing – Reduce long lines and waiting time at billing counter, thereby reducing congestion.
- Reduced overheads – Automated ticketing reduces operational expenses, staffing expenses.
- 24/7 operations – Experience hassle-free ticketing 24/7 without breaks, even during peak hours.
- Multiple payment modes – Visitors can pay for tickets via convenient payment modes like cash, card, cashless, or mobile app which improve visitor satisfaction.
- Reduced errors – self-service ticketing reduces the chances of human errors or miscommunication with human ticketing agent, thereby, improving accuracy.
- Improved revenue generation – the ticketing kiosk displays personalised offers, add-ons and recommendations to visitors. This includes guided tours, sightseeing packages, VIP access, better seating recommendations, etc. For example: A Ticketing kiosk installed at a park can provide upgrades (fast-track entry), suggest bundle add-on offers, recommend family attractions which customers/visitors appreciate. To add on, kiosk machines can even do cross selling like issuing food vouchers at a discounted price.
- Gather visitor insights – the service providers can gather vital insights about user’s ticket purchasing preferences, peak hour data etc. Â
Panashi has successfully implemented Ticketing kiosk solutions for the world-renowned Sheikh Zayed Festival, Abu Dhabi. To know more about transformation, please visit here.
Transportation and Mobility
Mauritius is a small island nation which spreads across an area of 2040 sq.km – almost half the size of the Emirate of Dubai. There are several modes of transport in Mauritius which can be used by both residents and tourists. Most visitors make use of a mix of private and public transport which includes a Metro rail service, local bus network, shared or rented taxi service, bicycles and other two-wheelers.  For island tours and sea travels, tourist rely on boat taxies or ferry service. For faster and convenient access, especially to remote locations, tourists rely on helicopters.
1) Ticketing Kiosk for Transportation hubs
Both visitors and residents can make use of the Ticketing kiosk to purchase tickets at major transportation hubs like bus stations, railway stations, ports etc.
The users may access the Ticketing kiosk machine, select the destination and the number of tickets, and make the payment directly at the kiosk machine. The payments can be made via card, cash, cashless or via mobile app which improves visitor convenience.
The light rail project like Mauritius Metro Express can certainly leverage the benefits of a Ticketing kiosk machine.
The ticketing kiosk can be deployed at all high foot-traffic locations, so that travelers can conveniently book/purchase tickets to their preferred destinations. This avoids last minute hurry-burry to purchase tickets. Most often, in peak hours, the traveler would be welcomed by long lines of passengers waiting to get their tickets.Â
Benefits
- Reduced waiting time and congestion – By automating ticketing, transportation hubs can significantly reduce passenger waiting time and congestion.
- 24/7 ticketing – purchase tickets 24/7, which adds to passenger convenience.
- Improved passenger throughput – ticket dispensing becomes faster and efficient with automated ticketing system. This helps operators to meet peak-hour demands.
- Reduced cost per ticket – Automated, unattended ticketing reduces the cost per ticket issued.
- Gain transportation insights – the operators gain valuable insights related to peak hour ticket purchases, high traffic routes, passenger preferences and numbers etc.
2) Parking Kiosk solutions for Automated Parking Management
Shortage of parking zones, peak seasons or festival seasons, crowded high traffic locales, beach parking issues, shopping mall parking, and even a scarcity of parking supervisors, may cause congestion or traffic blocks.
Bottlenecks in tourist destinations can adversely affect the overall visitor experience – which is a big NO.
Parking Kiosks are self-service machines designed to manage vehicle parking with better speed, convenience, and accuracy. Panashi offers Parking Kiosks in multiple formats such as standalone or countertop units. This helps facility providers to choose the most suitable option for their space and operations. The kiosk machines come with customization options to meet different parking requirements.
Features of Panashi parking Kiosk machines
As a parking kiosk provider in Mauritius, we offer both ticket-assisted and ticketless parking experiences for service providers and organisations.
License Plate Recognition (LPR) technology is usually used for a ticketless parking experience.
 The main features of the parking kiosk machines are listed below.
- Intuitive Touchscreen – the users can conveniently enter the vehicle information on the intuitive kiosk screen.
- Efficient payment processing – make use of diverse payment modes like cash, card, cashless, and mobile app for parking-related payments.
- Issuance of parking tickets – when the vehicle credentials are entered on the kiosk screen, the kiosk instantly issues the parking ticket.
- Multilanguage facility – the users can select their preferred language to navigate the kiosk machine which avoids confusion.
- Intercom – facilitates communication with parking supervisor in times of emergency.
Benefits of Automated, kiosk-assisted parking
- Improved parking experience – Ticketless parking feature offers a seamless parking experience, which improves customer/visitor satisfaction.
- Minimum staffing requirements – 24/7, automated parking experience for customers/residents.
- Real-time parking data – the service providers can gather vital data related to operations as the kiosk machine can be easily integrated with the Parking Management Systems (PMS).
- Ideal for Mauritius Smart City initiatives – supports property managers, parking operators and smart city projects.
Self-service kiosks for Mauritius Government agencies
Government agencies or local government including Municipalities, District Councils or Village Councils can leverage self-service kiosk machines to streamline public/citizen services.
Panashi’s government kiosk serves as an interactive kiosk terminal that allows citizens to easily access a plethora of services without visiting brick and mortar agencies.
The citizens can access the kiosk machine by simply tapping on the kiosk screen, and authenticating themselves via a National ID card, mobile OPT, or using biometric credentials.
The users can follow the on-screen instructions displayed on the kiosk screen, and pick the desired service such as bill payment or certificate issuance. Â
After completing the service-request, the users can submit the necessary scanned documents, and finally make payment either via cash, card, cashless or mobile app. Â
After payment verification, the kiosk machine instantly issues a digital or printed receipt of the transaction.
Features of a Government kiosk terminal
- One-stop digital government – Access multiple department services via a single platform which enhances citizen convenience.
- Bill payment – pay utility bills, telecom bills, electricity bills, and many more.
- Issuance of business permit – the applicants can access the kiosk machine to issue permits for business setup in Mauritius.
- ID card issuance – perform ID card issuance and renewal.
- Access National Land Transport Authority (NLTA) – apply for vehicle license issuance/renewal, registration and transfer of ownership, payment of traffic fines, road tax payments, etc.Â
- Multilanguage interface – the citizens can select the desired language to navigate the kiosk machine.
- Convenient payment modes – make payments via desired payment modes like cash, card, cashless or mobile app.
- Biometric authentication – facial recognition or fingerprint scanning-initiated user authentication for enhanced security.
Benefits
- Faster service delivery – Instead of waiting at an employee-operated counter, the citizens can access the kiosk terminal, select the desired service, submit the necessary scanned documents, and make payment.
- Bring down administrative expenses – A government kiosk terminal can operate in minimum space, avoiding building maintenance expenses. Automated services without human intervention, paperless interactions, reduced energy consumption – all these factors bring down administrative expenses.
- 24/7 services – citizens can make use of the services day in and day out.
- Enhanced transparency – Reduced human dependency, easy and uniform access to information, automated digital receipts for each and every transaction – all improve transparency.
- Improved citizen satisfaction – Reduced wait times, fast and efficient service delivery, and service transparency improve citizen satisfaction.
- Implementing our Government Kiosk Solution would definitely serve as the Digital Bridge to the Future. (Pillar 1 of the digital transformation blueprint)
Understand how Panashi’s drive-thru government kiosk implemented for Khorfakkan Municipality, UAE improves citizen services.
Self-service kiosk for Mauritius Healthcare sector
 According to the information published by the Ministry of Health and Wellness, Mauritius has a total of 114 Community health centers.Â
Our Hospital kiosk solutions can be implemented in Mauritius healthcare institutions like hospitals and clinics to enhance patient experience.
What is a hospital check-in kiosk?
A hospital kiosk or a patient check-in kiosk machine is a self-service kiosk terminal that allows patients to register, and book appointments without front-office assistance.Â
With an OTP or Patient card-assisted authentication, patients can select their desired service with ease.
Features of Panashi Hospital check-in kiosk
- Intuitive touchscreen – the patient check-in kiosk is loaded with an intuitive touchscreen that facilitates easy patient navigation.
- Multilingual interface – Patients can select their desired language to initiate kiosk navigation.
- Convenient payment modes – pay via multiple payment modes like cash, card, cashless and via mobile app.
- Doctor/department browsing – patient scan easily browse through the list of available doctors or departments with few taps on the kiosk screen.
- Medical test results – instantly print medical test results.
- Print medical history – Through kiosk authentication, patients can print medical history with a few taps on the kiosk screen.
Benefits of patient check-in kiosk machines
- Improved hospital efficiency – streamlined patient check-in, reduced lobby congestion, efficient, priority-based patient triage – all contribute towards improved hospital efficiency.
- Faster patient check-in – New patient registrations, appointment bookings can be performed via the kiosk machine which eliminates reception wait times.
- Improved patient flow – patients can input their credentials at the kiosk machine without spending time at the front desk, and receive medical care at the earliest.
- Enhanced patient satisfaction – Reduced waiting time, fast and efficient appointment booking, instant access of medical documents etc. improve patient satisfaction.
- Optimise staffing and workforce allocation – Employees engaged in repetitive tasks can be reassigned to more productive roles. This improves employee productivity.
Digital banking solutions for Mauritius banking sector
As per the Bank of Mauritius data, there are altogether 18 commercial banks operating in Mauritius. And, they are regulated by the Bank of Mauritius.Â
Our coherent technology-driven solutions improve service delivery, customer engagement, and revenue in banking environments.
Digital banking kiosk
Panashi’s digital banking self-service kiosk solutions automate most of the tasks managed by the bank teller, and offers a 24/7 banking experience for the customers. Some of the major tasks are listed below.
- Account opening
- KYC
- Cash deposit and withdrawal
- Statement printing
- Apply for loans
- Scan documents
- Debit and credit card printing
Instant cheque printing solution
Our self-service Instant cheque printing solution issues a personalized cheque book with 50 cheque leaves without any human intervention.
Self-service cheque printing eliminates waiting time or delay, bypasses courier expenses, inventory or storage, fully transforming the conventional cheque printing process.
Digital screens
Banks can install interactive digital screens at lobbies to display their plans, products, schemes, promotional messages etc. The customers can easily interact with these digital screens through touch or wave. Digital screens for banks help customers gather useful banking insights through financial indicators, news, and promotional content.
The digital content formats can be remotely managed through a Content Management Software (CMS). This ensures customers receive timely, updated content across all branches. Additionally, by watching these engaging, dynamic content, your customers feel their waiting times getting shorter. Improved customer engagement followed by revenue generation is one of the most obvious benefits of deploying Digital signage solutions.
Card Printing Solutions
Panashi Card printing kiosks help customers print debit/credit cards instantly improving banking efficiency. Our Card printing solution features contact smart/contactless smart/ magnetic stripe cards.
Interactive Teller machines for banks
ITM or Interactive Teller machine is an interactive terminal that facilitates 24/7 banking transactions and services via real-time audio/video interactions with a remote teller. The ITM makes use of an intuitive touchscreen and video chat facility to create a virtual banking experience.
Features of our ITMs
- Perform cash withdrawals
- Cash deposits
- Cheque deposits
- Request cheque books.
- Account-related enquiries
- Loan payments
- Bank account opening
- Offering live financial advice
What are the benefits of Interactive Teller machines (ITM)?
- Reduced cost per interaction – tellers offer services from a centralised location, reducing cost per interaction.
- Ideal for posh or urban areas – ITMs are ideal for posh regions where real estate prices are high.
- Serves as a box branch for islands (small population) – if setting up a full-fledged branch is not feasible, ITMs can do the job.
- Extended banking hours – Virtual teller interactions support extended banking hours.
- Sustainability-friendly – reduced building construction, reduced paper work, reduced resources.
Benefits of Digital banking Solutions
- Omnichannel banking experience – An interconnected banking ecosystem comprising of the bank’s website, mobile app, bank branch, and banking kiosk terminal creates an omnichannel banking experience. As a result, the customer touchpoints never operate in isolation, their transactions, history, and preferences are shared across platforms.
- Reduced branch footprint – A banking kiosk terminal can serve as a box branch, offering most of the essential banking services. This significantly reduces branch footprint, thereby reducing the cost of operations.
- Personalisation – banking establishments can offer highly personalised services to the customers like loan offers, investment recommendations, etc.
- 24/7 banking services – Customers experience 24/7, hassle-free banking experience.
- Scalable solutions – Panashi’s Digital banking solutions support all your future expansion plans.
Smart Island and Smart City Potential
Mauritius comprises 2 main islands and 2 archipelagos. The two main islands are Mauritius and Rodrigues. Agalega and Saint Brandon are the 2 archipelagos. With a total population of around 1.25 million, Mauritius has 61% of metropolitan population.Â
The capital city of Mauritius – Port Louis. It’s evident that the urban population of the country is centered around the capital city.
The other major cities in Mauritius are Curepipe, Grand Baie, Vacoas, Beau Bassin-Rose Hill, Quatre Bornes, etc.
Smart city Kiosk terminals align perfectly with Mauritian government’s vision to turn the island into a “smart island” powered by technology, data, and citizen-centric governance.
The smart city terminals serve as interactive platforms that simplify access to a plethora of government services, thus enhancing both resident and visitor experience.
When strategically deployed, the users can easily access these interactive terminals, and access services with a few taps on the kiosk screen.
A Smart city kiosk terminal is usually equipped with a large, high-resolution touchscreen supported by diverse functionalities to deliver city-related information and services.Â
These outdoor kiosk terminals can be deployed in all high foot-traffic locations where people gather or visit in large numbers. Be it city squares, transportation hubs, tourist destinations, intersection of roadways etc.
Instant access to e-government services
- Perform bill payments like utility payments – water, energy consumption etc.
- Access to Civil and identity services (National ID card issuance/ renewal, passport issuance)
- Transportation and mobility services (parking ticket payments, public transport recharges)
- Social and welfare services – the citizens can easily enroll for pension and other welfare schemes.
Urban development and planning
- City news and updates – the users get instant access to events, programs and latest news in real-time.
- Wayfinding – City wayfinding kiosks helps visitors with wayfinding, and identifying important locations.
- Camera-assisted surveillance – High resolution camera for 24/7 surveillance enhances public safety.
- Instant access to city information – users get instant access to city-specific information like availability of parking lots, tourist help centers, healthcare centers, etc.
- Citizen feedback facility – Both citizens and tourists may offer their valuable feedbacks via the citizen service kiosk.
- Wi-fi hotspot facility – users can easily connect their devices to high-speed internet with a secure password. This improves user engagement.
- Emergency button – both residents and tourists get instant access to law enforcement forces. This ensures incidents of crimes, theft, etc. are reported at the earliest.
- Promotional contents – 3rd party service providers can display promotional messages like city tours, hotel and accommodation, restaurants etc.
To conclude
Mauritius has always taken pride in delivering warm and efficient customer experiences.
Banks, government departments, healthcare institutions, and tourism operators can use these machines to cut waiting time, improve accuracy, and expedite services. These self-service machines not just automate certain key tasks, they reduce the overheads involved and offer customers a sense of control over their day-to-day transactions.
As the country keeps investing in digital transformation, kiosks can support this growth in a practical and visible way. For service providers, the question is no longer “Should we?” but “How fast can we deploy and scale across the island?”
Panashi’s interactive kiosk terminals for Mauritius service sector are designed for both outdoor and indoor environments. With the right design customisation and module integration, our kiosk machines can take up most of your business automation-related challenges.Â
Panashi’s technical team of professionals are just a call away for your assistance. We’ll have a chat any time.
